Ballysbet's Privacy Policy — Your data is safe with us

Some information naturally reaches us when you use the Ballysbet platform. We collect this data solely to provide you with a better experience and to keep your account secure.

Information Collected at Registration

• Full name and date of birth (for age verification)
• Mobile number and email address
• Current Address
• Payment method details (Mobile Banking/Nagad/Rocket number)
• National ID or passport number (for KYC verification)

Information Automatically Collected During Use

• IP Address & Device Type
• Browser and Operating System Information
• Log of which pages you visited and for how long
• Betting & Transaction History
• Login Time & Location

Ballysbet uses your information only for specific purposes. A detailed explanation is provided below:

No marketing messages are sent without your consent. You can opt out of marketing notifications at any time through your account settings.

Ballysbet does not retain your data longer than necessary. In certain cases, however, legal obligations may require us to keep specific information for a defined period.

• Active Account Data: Retained for as long as your account remains active.
• After account closure: retained for up to 5 years as required by law.
• Transaction Records: Retained for up to 7 years in accordance with financial regulations.
• Cookie & Session Data: typically 30 days to 1 year.

After the retention period, data is automatically deleted or anonymized using secure methods.

Ballysbet never sells your information. However, your data may be shared in the limited circumstances outlined below:

Authorized Third Parties

• Payment Providers: Payment gateways such as Mobile Banking, Nagad, and Rocket — used solely to process transactions.
• KYC Services: Authorized identity verification service providers.
• Technology Infrastructure: Secure servers and cloud service providers.
• Analytics: Anonymized data analysis to support platform improvement.

Disclosure of Data for Legal Reasons

We may be required by law to disclose data in response to court orders, regulatory requests, or financial intelligence investigations. In such situations, we always share the minimum information necessary.

Ballysbet uses cookies on its website. Cookies are small text files stored in your browser. They help improve your experience and keep the platform secure.

Types of Cookies We Use

• Essential Cookies: Remembering your login session and security tokens — the site cannot function without these.
• Performance Cookies: Used to monitor page load speed and detect errors.
• Functional Cookies: Remembers your preferred language and settings.
• Analytics Cookies: Collects anonymized data to understand which features are used most.

Cookie Controls

You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may prevent you from logging in to Ballysbet.

Ballysbet believes you should have full control over your own data. You can exercise the following rights at any time:

• Right to Know: You can request to see what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of data that falls outside of legal retention requirements.
• Right to Portability: You can download a copy of your personal data.
• Right to Object: You can object to the use of your data for specific purposes.
• Marketing Opt-Out: You can opt out of promotional messages at any time.

To exercise any of these rights, contact Ballysbet support. We will respond within 30 days of receiving your request.

Ballysbet is strictly for adults. No one under the age of 18 may use Ballysbet, and we do not knowingly collect data from minors.

If we discover that data from a minor has been collected inadvertently, it will be deleted immediately and the account will be closed.

Ballysbet protects your data with multiple layers of industry-standard security.

• 256-Bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An extra layer of protection for account logins.
• Firewall & Intrusion Detection: Suspicious activity is blocked automatically.
• Server-Side Encryption: Stored data is also kept encrypted.
• Regular Security Audits: Regularly audited by third-party experts.
• Restricted Access: Only authorized personnel can access specific data.

In the event of a data breach, we will notify affected users within 72 hours and take appropriate action.

Ballysbet may update this privacy policy when necessary. Depending on the nature of the change, we will notify you in the following ways:

• Minor changes: by updating the "Last Updated" date on this page.
• Major changes: a notice will be sent to your registered email or posted within the platform.
• Fundamental changes: your consent will be obtained before the changes take effect.

Continued use of Ballysbet after any changes takes effect will be considered acceptance of the updated policy. The latest version on this page always applies.

For any questions, requests, or complaints regarding the Privacy Policy, please contact Ballysbet's data protection team.

• Email: [email protected]
• Live Chat: Available on the platform 24/7
• Response Time: Within 72 hours